Frequently Asked Questions

Everything you need to know about your Chapters Bookstore order.

What is the standard delivery time for my order?

Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy for apparel and accessories?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that digital gift cards and final sale items are non-refundable.

How do I track my package once it has shipped?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.